​

OVERVIEW OF SERVICES

Ozin Services delivers five-star cleaning solutions to residential and commercial clients across the Western Cape.

Our offerings include:

• Window Cleaning (Interior & Exterior)

• Gutter Cleaning

• Solar Panel Cleaning

• Roof & Wall Washing

• Driveway & Surface Pressure Washing

• Custom Site Maintenance (on request)

All work is delivered to the highest standards and backed by our Ozin 5-Star Service Assurance, which includes:

• Tailored Planning & Preparation

• High Standard Execution with eco-safe methods

• Internal Quality Checks

• Optional Customer Walkthrough

• Completion Sign-Off and Feedback Form

Each job concludes with a structured Service Completion Sign-Off, confirming that:

• All agreed services are completed

• No damage occurred

• The client is satisfied and has the opportunity to provide feedback

We offer both one-off services and recurring cleaning packages (monthly/quarterly). Bundle and recurring clients benefit from:

• Lower per-visit pricing

• Guaranteed scheduling

• Proactive maintenance

• Predictable billing

Ozin Services is fully insured with Santam Ltd, including:

• Public Liability Cover up to R1,000,000 per incident

• Product Liability

• Business All Risks Cover

• Premises Contents Cover

• Fire and Power Surge Protection

1. Scope of Work

Ozin Services provides services as agreed in the service order or quotation. Any additional work must be confirmed in writing and may incur extra charges.

2. Access & Site Preparation

The client must provide safe and clear access to all work areas. Inaccessible or unsafe sites may result in delays, rescheduling, or additional charges.

3. Service Guarantee

We follow a structured 5-step quality assurance process. If concerns are raised within 24 hours of completion, we will review and address them where reasonably required.

4. Health, Safety & Risk

We reserve the right to delay or cancel work due to unsafe conditions, hazardous materials, severe weather, or aggressive animals.

5. Payments

All payments are to be made via EFT (Electronic Funds Transfer). Banking details will be provided on the invoice.

One-off clients:

• 50% deposit due before work commences

• Remaining 50% due within 24 hours after completion

Recurring clients:

• Invoiced with 7-day payment terms

6. Cancellations & Delays

One-off jobs require at least 72 hours' notice for cancellation or rescheduling. Cancellations made within 72 hours of the scheduled service, or where the site is inaccessible upon arrival, may incur a fee of up to 50% of the agreed service rate.

Recurring contracts require 90 days' written notice for termination prior to renewal. Contracts automatically renew if notice is not provided. Any price changes will be communicated at least 90 days in advance.

Ozin Services is not liable for delays caused by circumstances beyond our control.

7. Liability (General)

Ozin Services is not responsible for pre-existing damage or defects, including structural issues, weak materials, or conditions that may only become visible once cleaning has taken place.

To avoid water entering the property, we kindly ask that all windows and doors are securely closed before our team arrives. Should water enter through open windows, deteriorated seals, aged frames, or existing structural defects, Ozin Services is unable to accept liability. Where windows cannot be safely or properly closed, we may be unable to clean those areas.

8. Respect & Conduct

Abusive or disrespectful behaviour towards staff will not be tolerated. We reserve the right to stop work and leave the site if necessary.

9. Referrals & Discounts

Clients referring a new customer will receive 10% off their next service. This discount is valid for 30 days from the date the referred client's first service is completed, and may be combined with other applicable discounts. The referral discount applies to one-off and recurring services unless otherwise stated.

10. Customer Communication

All communication, quotes, and invoices will be sent via email or WhatsApp.

11. Jurisdiction & Dispute Resolution

These terms are governed by South African law.

In the event of a dispute, both parties agree to first attempt to resolve the matter informally through direct communication. Should the matter remain unresolved after 14 days, either party may refer the dispute to a mutually agreed mediator before pursuing any legal proceedings. This does not limit either party's right to seek urgent relief from a court where necessary.

12. Window Screens, Tinting & Protective Films

We are not responsible for damage to aged, defective, or poorly installed tinting, films, coatings, seals, or flyscreens.

13. Oxidisation, Staining & Surface Discolouration

Certain permanent stains, oxidisation, discolouration, or surface imperfections may remain visible after cleaning.

14. Roof, Gutter & Structural Fragility

We are not responsible for damage caused by pre-existing weaknesses, rust, corrosion, loose fittings, brittle materials, or aged roofing or guttering systems.

15. Solar Panel Condition

We are not responsible for pre-existing faults, cracks, wiring issues, or electrical defects in solar systems.

16. Paint, Coatings & Surface Integrity

Cleaning may reveal weakened paint, coatings, render, or surfaces affected by age or weathering.

17. Drainage, Water Flow & Blockages

We are not responsible for pre-existing drainage issues, blockages, or hidden system failures.

18. Electrical & Site Hazards

Clients must ensure safe electrical and site conditions prior to our arrival. We are not responsible for pre-existing electrical faults or hazards.

19. Furniture, Valuables & Fragile Items

Clients must remove or secure valuables and fragile items before work begins.

20. Landscaping, Overspray & Environment

Minor water runoff or overspray may occur during cleaning. Clients must notify us of any sensitive areas prior to commencement.

21. Mould, Mildew & Biological Growth

We provide surface cleaning only. Results may vary depending on the condition and severity of growth.

22. Post-Service Environmental Factors

We are not responsible for re-soiling or environmental effects after the completion of our services.

23. Gutters, Downpipes & Fixings

We are not responsible for failures due to pre-existing weakness, rust, poor installation, or aging systems.

24. Site Conditions, Construction & Operational Delays

If undisclosed site activity — such as construction, other contractors, or restricted access — affects our workflow, additional charges may apply.

25. Existing Property Damage

We use non-abrasive, eco-safe cleaning methods. We are not responsible for pre-existing damage or deterioration of any surfaces.

26. Acceptance of Work, Booking Confirmation & Cancellations

Once a quotation is accepted and a booking is confirmed, Ozin Services reserves time, labour, and resources for the scheduled service. An invoice may be issued upon booking confirmation.

For projects spanning two or more days, a separate Project Acceptance Agreement must be signed prior to scheduling. The deposit paid upon signing is non-refundable.

Cancellations or rescheduling by recurring contract clients after confirmation may incur a cancellation fee of up to the full value of the scheduled service, depending on the notice given and resources already committed.

Last updated: September 2026

Ozin Services (Pty) Ltd | Reg. 2025/830247/07 | Governed by South African Law